Smaply

Smaply

@smaplynews

Followers990
Following24

Smaply is a web-based tool for teams to create, share, export and present journey maps, personas, and stakeholder maps.

Innsbruck, Austria
Joined on October 28, 2012
Statistics

We looked inside some of the tweets by @smaplynews and here's what we found interesting.

Inside 100 Tweets

Time between tweets:
15 days
Average replies
0
Average retweets
2
Average likes
3
Tweets with photos
95 / 100
Tweets with videos
0 / 100
Tweets with links
0 / 100

Rankings (sorted by number of followers)

974. globally and in category Software

Ein schneller und einfacher Weg, um deine #CustomerJourney zu mappen! 🙂 https://t.co/rjmdr0VBK9 @smaplynews https://t.co/Hw8JIi1e9D

Ein schneller und einfacher Weg, um deine #CustomerJourney zu mappen! 🙂 https://t.co/rjmdr0VBK9 @smaplynews https://t.co/Hw8JIi1e9D

In our most recent Ask Marc session we talked about the (non-) differences between #servicedesign, #designthinking, #UX, #CX or however you call what we’re doing. Learn about differences and similarities of people working in these fields! ➡️ https://t.co/yPIe1OPzar https://t.co/cxYN7cUX3W

In our most recent Ask Marc session we talked about the (non-) differences between #servicedesign, #designthinking, #UX, #CX or however you call what we’re doing. Learn about differences and similarities of people working in these fields! ➡️ https://t.co/yPIe1OPzar https://t.co/cxYN7cUX3W

Welcome to a new era of #journeymapping – we proudly present Smaply Capture! 🎉 This new, groundbreaking tool lets you digitize pen and paper journey maps by merely taking a picture – powerful AI takes care of the rest. Learn more about Smaply Capture on https://t.co/BzdpKxYCnw https://t.co/3KIapuLea8

Welcome to a new era of #journeymapping – we proudly present Smaply Capture! 🎉 This new, groundbreaking tool lets you digitize pen and paper journey maps by merely taking a picture – powerful AI takes care of the rest. Learn more about Smaply Capture on https://t.co/BzdpKxYCnw https://t.co/3KIapuLea8

In this article, we apply #journeymapping to one component that unites NGOs: many of them heavily rely on volunteers. We show how to find the moments that motivate volunteers to join an organization and invest their best efforts! #servicedesign #cx
https://t.co/hmnBrJPrgD https://t.co/fVsxjTK1iC

In this article, we apply #journeymapping to one component that unites NGOs: many of them heavily rely on volunteers. We show how to find the moments that motivate volunteers to join an organization and invest their best efforts! #servicedesign #cx https://t.co/hmnBrJPrgD https://t.co/fVsxjTK1iC

Anybody used Smaply for journey mapping before? Would like have a chat, see how you’ve used it. #ux #uxdesign #servicedesign https://t.co/7Fp2y7yf95

Only if we plan and deliver products that solve real customer needs, our business will survive in the long run. Journey mapping can help to develop strategy and communicate it to the entire organization.
https://t.co/UkkweJ8w4g
#journeymapping #servicedesign #designthinking https://t.co/I86HO3J7ni

Only if we plan and deliver products that solve real customer needs, our business will survive in the long run. Journey mapping can help to develop strategy and communicate it to the entire organization. https://t.co/UkkweJ8w4g #journeymapping #servicedesign #designthinking https://t.co/I86HO3J7ni

In this article we discuss what questions need to be solved, how CX drives innovation in banking and how banks can manage the challenges that come with CX projects. Check it out and get your example journey map! ➡️ https://t.co/roJHeIqOBh #servicedesign #journeymapping #fintech https://t.co/rb92p5QF7V

In this article we discuss what questions need to be solved, how CX drives innovation in banking and how banks can manage the challenges that come with CX projects. Check it out and get your example journey map! ➡️ https://t.co/roJHeIqOBh #servicedesign #journeymapping #fintech https://t.co/rb92p5QF7V

Chimpify
2 months ago
Ein schneller und einfacher Weg, um deine #CustomerJourney zu mappen! 🙂 https://t.co/V3bupy3O6n @smaplynews https://t.co/eMGiRCNRWu

Ein schneller und einfacher Weg, um deine #CustomerJourney zu mappen! 🙂 https://t.co/V3bupy3O6n @smaplynews https://t.co/eMGiRCNRWu

Customer experience is changing constantly – the journey map you build today will be outdated tomorrow. Make your journey maps living documents that capture everything influencing your customer's experience, today and tomorrow! #servicedesign #journeymapping #designthinking https://t.co/J2Fxj7vP6K

Customer experience is changing constantly – the journey map you build today will be outdated tomorrow. Make your journey maps living documents that capture everything influencing your customer's experience, today and tomorrow! #servicedesign #journeymapping #designthinking https://t.co/J2Fxj7vP6K

When the time has come to present your journey map to others, show them customer pain points and create empathy – then it’s time for an emotions-focused export of your map! Try it out in Smaply! ➡️ https://t.co/fpNMp6pfL7 #journeymapping #servicedesign https://t.co/NZYRtuzU8t

When the time has come to present your journey map to others, show them customer pain points and create empathy – then it’s time for an emotions-focused export of your map! Try it out in Smaply! ➡️ https://t.co/fpNMp6pfL7 #journeymapping #servicedesign https://t.co/NZYRtuzU8t

About to start a short product demo and Q&A as part of our #sdgc20 virtual booth. Join me now if you’re interested in software for #ServiceDesign and #JourneyMaps https://t.co/7MXx8ZoO2j #sdn #ServiceDesignNetwork #Smaply https://t.co/bueUkg3wVc

About to start a short product demo and Q&A as part of our #sdgc20 virtual booth. Join me now if you’re interested in software for #ServiceDesign and #JourneyMaps https://t.co/7MXx8ZoO2j #sdn #ServiceDesignNetwork #Smaply https://t.co/bueUkg3wVc

Smaply
3 months ago
Collecting data sets with various methods delivers rich insights. But how can we cluster the data? In this article we explore how to manage the results of our service design efforts. https://t.co/gCczbzMIfr #servicedesign #workshops #customerexperience https://t.co/YV4kvRz7l3

Collecting data sets with various methods delivers rich insights. But how can we cluster the data? In this article we explore how to manage the results of our service design efforts. https://t.co/gCczbzMIfr #servicedesign #workshops #customerexperience https://t.co/YV4kvRz7l3

When we see a problem, we want to create a solution right away. But are we tackling the real problem, or just a symptom of something deeper? Challenge your assumptions with research, before you think about how to change things. ➡️ https://t.co/96gRbRf5UU
#servicedesign #tisdd https://t.co/A3IsEK75V3

When we see a problem, we want to create a solution right away. But are we tackling the real problem, or just a symptom of something deeper? Challenge your assumptions with research, before you think about how to change things. ➡️ https://t.co/96gRbRf5UU #servicedesign #tisdd https://t.co/A3IsEK75V3

A new journey map does not mark the end of a service design project. An ideation workshop is not co-design. Just like building a house shouldn't end with an architect's plan, a service design project shouldn't end with ideas on paper. https://t.co/96gRbRf5UU #servicedesign https://t.co/jtLXZmSBrv

A new journey map does not mark the end of a service design project. An ideation workshop is not co-design. Just like building a house shouldn't end with an architect's plan, a service design project shouldn't end with ideas on paper. https://t.co/96gRbRf5UU #servicedesign https://t.co/jtLXZmSBrv

We all need to follow up on our customers, stay in touch and learn about their experiences! #servicedesign #customerexperience https://t.co/Eact8oxH3M

We all need to follow up on our customers, stay in touch and learn about their experiences! #servicedesign #customerexperience https://t.co/Eact8oxH3M

Are you focusing on improving your #employeeexperience in times of remote work? Learn how to do it by using service design tools. ➡️
https://t.co/epnPlu4QJu
#servicedesign https://t.co/yhbB0DqEmR

Are you focusing on improving your #employeeexperience in times of remote work? Learn how to do it by using service design tools. ➡️ https://t.co/epnPlu4QJu #servicedesign https://t.co/yhbB0DqEmR

Backstage lanes show internal activities that are not visible to the user. These internal activities are, however, crucial to deliver the product or service. They also show the resources an organization needs to invest in to maintain a certain quality of service. #journeymapping https://t.co/9QvqDRUBxU

Backstage lanes show internal activities that are not visible to the user. These internal activities are, however, crucial to deliver the product or service. They also show the resources an organization needs to invest in to maintain a certain quality of service. #journeymapping https://t.co/9QvqDRUBxU

Although it is tempting to go big right at the beginning, rather start small and then scale fast when the momentum is there. We share this and more tips to embed #servicedesign in an organization in our free white paper. ➡️ https://t.co/qIhk9JTKrN #designthinking https://t.co/FHhH8BPhCG

Although it is tempting to go big right at the beginning, rather start small and then scale fast when the momentum is there. We share this and more tips to embed #servicedesign in an organization in our free white paper. ➡️ https://t.co/qIhk9JTKrN #designthinking https://t.co/FHhH8BPhCG

Here comes the recording of our most recent webinar! It was about how to use multiple #personas on a #journeymap to compare their experience. We also discussed stakeholder groups and backstage activities and their tie to personas. ➡️ 
https://t.co/M4He1K74l0 #servicedesign #ux https://t.co/xN6XBHZ5Gq

Here comes the recording of our most recent webinar! It was about how to use multiple #personas on a #journeymap to compare their experience. We also discussed stakeholder groups and backstage activities and their tie to personas. ➡️ https://t.co/M4He1K74l0 #servicedesign #ux https://t.co/xN6XBHZ5Gq

Next Page