We looked inside some of the tweets by @smaplynews and here's what we found interesting.
Inside 100 Tweets
Rankings (sorted by number of followers)
Welcome to a new era of #journeymapping – we proudly present Smaply Capture! 🎉 This new, groundbreaking tool lets you digitize pen and paper journey maps by merely taking a picture – powerful AI takes care of the rest. Learn more about Smaply Capture on https://t.co/BzdpKxYCnw https://t.co/3KIapuLea8
In this article we discuss what questions need to be solved, how CX drives innovation in banking and how banks can manage the challenges that come with CX projects. Check it out and get your example journey map! ➡️ https://t.co/roJHeIqOBh #servicedesign #journeymapping #fintech https://t.co/rb92p5QF7V
When we see a problem, we want to create a solution right away. But are we tackling the real problem, or just a symptom of something deeper? Challenge your assumptions with research, before you think about how to change things. ➡️ https://t.co/96gRbRf5UU #servicedesign #tisdd https://t.co/A3IsEK75V3
Backstage lanes show internal activities that are not visible to the user. These internal activities are, however, crucial to deliver the product or service. They also show the resources an organization needs to invest in to maintain a certain quality of service. #journeymapping https://t.co/9QvqDRUBxU
Here comes the recording of our most recent webinar! It was about how to use multiple #personas on a #journeymap to compare their experience. We also discussed stakeholder groups and backstage activities and their tie to personas. ➡️ https://t.co/M4He1K74l0 #servicedesign #ux https://t.co/xN6XBHZ5Gq