Vocalcom

Vocalcom

@Vocalcom

Followers19.2K
Following4K

Global provider of omnichannel customer experiences platform & #cloud #ContactCenter software for sales, support and marketing. #CCTR #CX #CallCenter #Custexp

Paris, France
Joined on December 22, 2011
Statistics

We looked inside some of the tweets by @Vocalcom and here's what we found interesting.

Inside 100 Tweets

Time between tweets:
a day
Average replies
0
Average retweets
1
Average likes
2
Tweets with photos
15 / 100
Tweets with videos
0 / 100
Tweets with links
0 / 100

Rankings (sorted by number of followers)

412. globally and in category Services

Vocalcom
11 hours ago

Not sure to #migrate your #contactcenter to the #cloud ? Here are 8 reasons to make this transformation to reduce #costs, improve agent #efficiency and increase #customer satisfaction. https://t.co/vx5W03Mstn

Are you concerned about #customer #loyalty ? Here are three ways #contactcenters can build seamless #omnichannel #experiences to improve customer happiness https://t.co/9Kh5pOef8w

#WFH is part of the new normal. To ensure that #customerservice teams are aligned with their strategy, organizations have to improve Internal communication. https://t.co/0gKIcf0qxu

Vocalcom is proud to support the @salesforce #Bikeforce fundraising initiative in Spain for the project @Bicicletas_BsF, which aims at providing bicycles to children in Senegal to enable them to go to school. 
#education 
https://t.co/JU8FBQoOvS https://t.co/fRxa7zPckz

Vocalcom is proud to support the @salesforce #Bikeforce fundraising initiative in Spain for the project @Bicicletas_BsF, which aims at providing bicycles to children in Senegal to enable them to go to school. #education https://t.co/JU8FBQoOvS https://t.co/fRxa7zPckz

After #COVID19, you need to build stronger and more lasting relationships with #customers. By unleashing the power of #data, businesses can detect customer expectations. https://t.co/GNWvOqmDph

To boost your #CX you can combine several #technologies to serve one unique goal : customer’s #satisfaction https://t.co/RFDfKxtAnX

Your #cloud #contactcenter in #salesforce to deliver #omnichannel customer interactions. Vocalcom Salesforce Edition solution is available natively in salesforce : all is managed in one single application to increase your agents productivity: https://t.co/gxEnML0Err

After #COVID19, #retail industry has to deal with new customers’ expectations. Rebuild #customerjourneys, improving #satisfaction and working on a continuous #CX improvement are the basis for a quick business recovery https://t.co/GFN0K533EH

#Livechat outsourcing can be a great idea. To make the right choice, you need to closely measure and monitor risks for your business and #CX. With an #omnichannel solution including Live chat for your #contact center, open up the field of possibilities https://t.co/E9cnMF0CTu

In the #NewNormal #customer services strategies must be rethinked in 2 ways : #customercentricity and #omnichannel customer care https://t.co/Qwz4e72Pm8

#Chatbots are important tools for #selfservice and #customerengagement. How should companies integrate #AI into the #customerexperience and refocus #agents on value-added service interactions ?
https://t.co/YiuF5UAOSC https://t.co/l8JQeBK9j9

#Chatbots are important tools for #selfservice and #customerengagement. How should companies integrate #AI into the #customerexperience and refocus #agents on value-added service interactions ? https://t.co/YiuF5UAOSC https://t.co/l8JQeBK9j9

#Customer #Churn can be reduced by 67% if companies succeed in resolving customer issues during their first #interaction… Here are 7 Ways to reduce customer churn https://t.co/HwWVMgrkMq

Remote Work helped to maintain business #continuity during the #Covid19. However, can it be - and should it be - perpetuated in the #contactcenter? https://t.co/P3Oi2V2U9m

How to combine humans and #bots for #customerservice improvement? Don't miss this webinar organized by our partner Faqbot in a collaboration with Vocalcom, on September 4th at 3pm CEST. Register now : https://t.co/rpZ0Z0EJH4 #chatbot #AI #contactcenter #customerexperience

Want to build a positive #customerexperience ? Here are 5 #mistakes that you should avoid. https://t.co/snNnAkqxGu

Delivering a better #customerservice needs a perfect understanding of #customer #context. https://t.co/SB86Yzrn6P

Vocalcom is proud to have been congratulated by Mme Asma El Sahiri, Minister of Women in Tunisia, for our involvement in creating the Ligne Verte 1809 to provide  psychological support to battered women and children during the #COVID-19 crisis https://t.co/AiEgc03URp

Vocalcom is proud to have been congratulated by Mme Asma El Sahiri, Minister of Women in Tunisia, for our involvement in creating the Ligne Verte 1809 to provide psychological support to battered women and children during the #COVID-19 crisis https://t.co/AiEgc03URp

According to a Gartner report, over 70% of #CX leaders struggle to design projects that increase #customer #loyalty and achieve results. Understanding customer’s expectations and personalizing #interactions are key factors on the way of success. https://t.co/hfaxaaEjTw

Need to boost #productivity and effectiveness of every #customer #interaction ? Here are some helpful tips for streamlining the support process. https://t.co/3I3GegFebs

According to a #Gartner study, two-thirds of companies compete on #CustomerExperience . Here are five #investments to consider that will enhance your overall #CX https://t.co/ZJfFMwJJaK

Next Page