Hi @rutheardley! Thank you for your message. We are sorry for the delayed reply. We will pass your feedback on to the relevant department for future consideration.

Hi Thank you for your message, please could you ask your wife to DM us her membership ID and email address to enable us to investigate this matter further. Thanks @jonny_k55

Hi Mark, Please can you DM us your membership Id, and email address to enable us to locate you on our system. Thanks @rolo8efc

Hi @1Mulligans! The January 2021 payment was collected from your nominated account as we were unable to stop the payment going through when the current restrictions were announced. This will be credited to the returning month when the club reopens. Many thanks

Hi @MattSlater1. We appreciate this reply may no longer be relevant as all clubs are now shut but just before we had to close all clubs, we put a restriction on membership cards that were registered to a different club than the one trying to be accessed. Hope this helps.

Hi @EnhancebyFionaM! Please can you DM us confirming your full name and email address so we can look into this for you.

Hi @Grazyw3! Please can you confirm which club you are a member at so we can pass this feedback on to the relevant team to address. Thanks

Hi @lucywordsworthx. If your payment was due on or around 1st January, the payment collection was already underway when the announcement was made. Any time closed, will be credited to your next payment. Thanks

Hi @keithdw1973! The Wrexham club closed on 20th December and will be closed for a minimum period of three weeks. We should have received email communication regarding the closure and membership info! Many thanks

@ClaireolskoolHi! Please can you DM us confirming which club you are a member at and your email address. Thanks

Hi @JimmyBrisbane. Not that we are aware of but we will look into with our IT Department. Have you tried the website?

Hi @_Mikki1993! Yes we are now open :)

Hi @JaneLadygray the class timetable is just being finalised and should be live sometime tomorrow. If your club falls under Tier 3, unfortunately, classes will not be running as per government guidance.

Hi Gaz @Booty787! If you have paid the November instalment at the beginning of this month, it will be credited to December when we reopen. Many thanks

Thanks for contacting us @kittysmith_. We are more than happy to discuss this further with your husband if it's regarding his membership. Please ask him to contact us directly.

Hi @ianinthornaby! We are unable to DM you as you are not following us. Please try to DM us. Thanks

Hi @terrygaskill! Your payment was collected before we was aware the gym will have to shut. This payment will be credited to the returning month of December. Many thanks

Hi Jack, Please could you DM your membership details and email address so we can investigate this further. Kind Regards@JackBenstead

Hi @Fartlek_Pete! Thank you for contacting us. Please DM us confirming your email address and which club you are a member at so we can take a look at your account.