We looked inside some of the tweets by @SuperdrugHelp and here's what we found interesting.
Inside 100 Tweets
Rankings (sorted by number of followers)
961. in category Retail
@HannahJ29336724 Hi Hannah, thank you for getting in touch. I'm so sorry to see this. Please can you drop me a DM so I can advise further on this? Thank you - Shahid
@cosmina85368192 HI Cosmina, Thanks for getting in touch and I am sorry for the delay. So I can have a look into your order, please send us DM with your order number full name and email address included? Thank you - Courtney
@AmranMo08608608 Hi, I've replied to your DM now :) Thanks - Kesh
@challis1968 Hey Kye, the safety and wellbeing our store colleagues is of the highest priority to us and we completely understand your concern. We are dedicated to making sure all of our staff feel safe and supported. Please DM if you'd like to discuss this more. - Beth
@hafsa_khann Hey Jasminee, thanks for getting in touch. I have replied to your DM- Louise
@afjalhussain3 Hi Afjal, thank you very much for getting in contact with me regarding this. Could you please send me a DM, so that we can get it looked into? I look forward to hearing from you - Elle
@Amirahussain192 Hi Amira, thanks for contacting Superdrug. I am so sorry one of your products has arrived damaged. Please pop me a DM and I can take a look into this for you. - Ellie.
@BellaOkeke5 Hi Bella, I am sorry you the delay in response and to read you have the wrong items. We have replied to your DM. Thanks- Gemma.
@cc210994 Hi there, thanks for getting in touch. I'm so very sorry to hear this has happened. If you could please DM, I'd like to get this looked into - Sanya
@ShonaMillington Hey Shona, thanks so much for getting in touch with me about this. I'm really sorry you've not had any confirmation but so I can look into this for you, could you please DM me with your email and billing address, and the date you place the order? Thanks - Beth
@ElshyJay Hi Elshy, thanks so much for getting in touch with me. I am so sorry for the delay, please send me a DM so I can go ahead get this looked in to.- Aneesah
@Custome44312886 Hi there, thanks so much for getting in touch with me, I am so sorry to hear that you have had an unpleasant experience in our store. Could you please send over a DM with the date and time of visit - Stacey
@TheBattinson Hi Josh, thank you very much for getting in touch with me and leaving your feed back! Could you kindly send me a DM with the time and date that you visited the store, so that I can get this fed back to the store manager? I look forward to hearing from you - Elle
@quotes4uxoxo Hey Eve, thanks for getting in touch about our lash extension services. I would advise heading into store for more info on time scales and prices. Thanks - Ria.
@radsickboards Hey there, thanks for getting in touch. Please drop us a DM in regards to this so I can check this out? Thanks. - April