We looked inside some of the tweets by @MegabusHelp and here's what we found interesting.
Inside 100 Tweets
Rankings (sorted by number of followers)
@MegabusHelp I have an issue with billing. Whom do I speak with?
@MegabusHelp when do drivers have the option of choosing which route their bus is going? Driver on the 3:15 Tor to NF bus added 45 min to our drive as he decided to skip the highway and drive through downtown Toronto. And that’s only the beginning of an awful trip. #wasteoftime
@MegabusHelp Why can't I catch bus from Naptown (Indianapolis) to Fort Myers,FL ?
@MegabusHelp How can we find out when our bus is arriving? The bus from Rochester to Toronto is currently an hour late!
@MegabusHelp Could you please answer my messages?
@MegabusHelp @megabus Hi there! needing to cancel a reservation due to a family emergency. I spoke with your agents over the phone and was surprised when I was met with outright rudeness & unhelpfulness. What can be done to cancel this trip and get a refund? Thanks!
@megabus @MegabusHelp customer service is awful. What's the point of an account if no responses are given to tweets and DM's?