Airbnb Help

Airbnb Help

@AirbnbHelp

Followers91K
Following5.6K

The wellbeing of our community is our priority. Please check our help center for the latest information from Airbnb on COVID-19.

Joined on July 28, 2014
Statistics

We looked inside some of the tweets by @AirbnbHelp and here's what we found interesting.

Inside 100 Tweets

Time between tweets:
7 days
Average replies
96
Average retweets
8
Average likes
40
Tweets with photos
5 / 100
Tweets with videos
0 / 100
Tweets with links
0 / 100

Rankings (sorted by number of followers)

140. globally and in category Ecommerce

524. in category Ecommerce

For an upcoming reservation booked before March 15 with a check-in date after August 15, please check for updates in our Help Center every two weeks as we continue to monitor the global situation. https://t.co/URQkt2QSEM

Our Extenuating Circumstances Policy has been updated. If you need to cancel an upcoming reservation due to COVID-19, booked before March 15 with a check-in date on or before August 15, you may be eligible for a refund. https://t.co/UW6sCueZSu

For an upcoming reservation booked before March 15 with a check-in date after July 31, please check for updates in our Help Center every two weeks as we continue to monitor the global situation. https://t.co/QB0YMTaKnm

Our Extenuating Circumstances Policy has been updated. If you need to cancel an upcoming reservation due to COVID-19, booked before March 15 with a check-in date on or before July 31, you may be eligible for a refund. https://t.co/G2kf90zGiJ

If you have an upcoming reservation that you booked before March 15 and your check-in date is after July 15, please look for updates in our Help Center every two weeks as we continue to monitor the global situation. https://t.co/1qzJBcAzap

Our Extenuating Circumstances Policy has been updated. If you have an upcoming reservation you need to cancel due to COVID-19, you may be eligible for a refund under the policy if you booked before March 15 and your check-in date is on or before July 15. https://t.co/yVM8rk2DsW

If you have an upcoming reservation that you booked before March 15 and your check-in date is after June 30, please look for updates in our Help Center every two weeks. https://t.co/f6iHwt2X8g

If you have an upcoming reservation you need to cancel because of COVID-19, you may be eligible for a refund under our Extenuating Circumstances Policy if you booked before March 15 and your check-in date is on or before June 30.

We have now resolved the technical issue affecting some users who were requesting a cancellation. Please try again and thank you for your patience.

We are fixing a technical issue in the cancellation process affecting some of our users. We apologize for the inconvenience and ask that you try again later in the day.

We are actively working on a solution for check-ins after April 14. Please look out next week for updates on our resource pages https://t.co/Qe93V7rRLk. Until then, we advise you to hold off taking any action on your current bookings.

We would like to thank you for your continued understanding and patience. For the most up-to-date information on our COVID-19 response, please visit our Resource Center at https://t.co/xukitr5z9R

We are currently experiencing a large volume of inquiries due to COVID-19. In an effort to support you during this time, our Community Support team is prioritizing users whose reservations are either ongoing or immediate.

To see if you're eligible for a cancellation with a full refund go to https://t.co/2XOFU4o4bH > select your qualifying reservation > 'Show details’ > ‘Change or Cancel reservation’.

In response to the global disruption to travel caused by COVID-19, our Extenuating Circumstances policy now applies globally to all existing reservations with check-in dates between March 14, 2020 and April 14, 2020 https://t.co/T2Oi0pC0di

Can I pay for my reservation with multiple payment methods? The answer is here: https://t.co/wV2hV9fsfi

For those impacted by the tornadoes in Nashville, Airbnb hosts are offering free temporary housing through March 24th: https://t.co/EhOlyWDKm1

Airbnb hosts are opening their homes for free to help those impacted by the tornadoes in Nashville. Find temp accommodations here: https://t.co/7nw5dmd5U9

Can I bring my children to an Experience? Find out here: https://t.co/FHjmtqLd4z https://t.co/UFsQ15nUMn

Can I bring my children to an Experience? Find out here: https://t.co/FHjmtqLd4z https://t.co/UFsQ15nUMn

Next Page